FAQ's / Contact us

HOW TO CONTACT US?

Toll free: 1-877-867-4825
Montréal: 514-331-2477

Contact us by email

 

WHEN WILL I RECEIVE MY ORDER?

Orders for in-stock items will be processed and shipped within 2-4 business days, unless otherwise noted on the product page. Orders placed before 2pm EST for expedited shipping will be shipped the same business day. Orders placed over the weekend will usually ship on Monday.

CAN I RETURN SOMETHING I DON'T LIKE?

Sure! If you're just not feeling the love for your purchase, make sure it's unused, unwashed, has all original tags and packaging intact, is in resalable condition, and we'd be happy to take it back for a refund within 30 days of the original shipment date. Please fill the form on this page or email us at customerservice@rivalboxing.com with a brief reason for your return before you send the package back. You will be responsible for paying for your own shipping costs for returning and exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. . See our return policy

WHAT IF MY ORDER IS DEFECTIVE OR I GOT THE WRONG THING?

No problem.  Please fill the form on this page or email us at customerservice@rivalboxing.com with a quick description of the problem (a photo is really helpful, too), and we'll take care of it ASAP!

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, Amex and PayPal. No card information is saved and remains the private property of the card holder at all times before, during, and after the product purchase. PayPal is an alternative payment method for those who do not want to use their credit cards.

IS YOUR PAYMENT SAFE?

Rival takes many active steps to ensure the absolute safety of your credit card and personal information. We process all credit card sales via a fully secured and reputable third party payment processor. We do NOT keep full credit card information on record.

 
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